Refund policy
Returns & Refunds
If you make a purchase from us, it is assumed you have read, agree with and will abide by the following policy:
All of our products are inspected carefully, photographed extensively and priced fairly according to their condition and completeness (if applicable). Please inspect all item photos and/or contact us with any questions you may have prior to your purchase!
Due to the delicate nature of vintage/pre-owned toys & collectibles, we are unable to accept returns of, or issue refunds for, items sold online.
This applies to all of our stock: loose items, complete items, and new or sealed items - especially if they have been used, worn, opened or have had the tags removed.
Please note that all the items we sell, especially SEALED items, are COLLECTIBLE!
They're sold as such with all their nostalgia intact!
We cannot guarantee that the contents of sealed items will still work if opened!
This includes but isn't limited to electronics, original batteries, etc.
All that being said ... if you have an issue, question, compliment or concern regarding your order, or have questions about an item before you make a purchase - please contact us!
Rest assured that YOUR HAPPINESS is our #1 priority! Any issues may be resolved with an exchange, refund or store credit at our discretion!
* My package arrived damaged! What do I do?!
Again: if you make a purchase from us, it is assumed you have read, agree with and will abide by the following policy!
First thing's first - we're sorry your item was damaged in shipment! We pack and ship everything just as well as we'd hope to receive it as collectors ourselves, but delivery companies can sometimes be unkind!
Have no fear, we *will* make it right, as your shipment was insured! We know how disappointed you must be, but we do need a little help from you to make it happen:
1. You *must* notify us of damage by replying to your shipment confirmation email or contacting us within 2 WEEKS of the item's delivery. Failure to do so means we cannot open an insurance claim!
2. PLEASE KEEP THE BOX, PACKING MATERIAL & DAMAGED ITEM(S)!
Do not throw away, return, ship back, reuse or surrender anything until instructed to do so!
3. We will require you to email us photos of each side of the box, the inside of the box, and photos of the damaged item(s). These are required to facilitate your insurance claim and assure the best outcome! Please supply these photos ASAP so we can get your claim started quickly.
4. There is a chance USPS will ask you to bring the items to your local post office for inspection. Or, you may be required to return the item(s) to us. We will let you know via email what further steps if any you need to complete!
5. Please be patient!
Refunds, exchanges or store credit will only be processed for damaged shipments if you've complied with whatever steps have been required for the claim, after the claim has been decided! If an insurance claim is denied, we reserve the right to issue a refund in the form of a store credit or exchange instead of via the method of payment used at checkout.
Rest assured that YOUR HAPPINESS is our #1 priority! Any issues may be resolved with an exchange, refund or store credit, at our discretion!