Shipping policy
If you make a purchase from us, it is assumed you have read & agree with the following policy!
Shipping & Handling Times:
We typically ship once a week, with the specific calendar day we actually ship varying weekly. That means an order placed on a Wednesday afternoon, for example, has a slim chance of not being shipped until the *following* Friday. Under normal circumstances, orders placed can take up to 5 business days to ship, and should arrive somewhere within 7 to 14 business days from purchase if you're in the USA. Keep in mind that Business Days do not include holidays or weekends! You will receive an automated confirmation email when you place your order, and another one with tracking when your order goes out - be sure to check your Spam folders just incase! Please keep in mind that delivery companies the world over are still experiencing delays - if you need an order rushed or need other special attention, please contact us in advance so we can work with you!
Shipping Carriers:
We ship almost everything via USPS!
For large or heavy orders, or items going to far-off domestic locations, we may use UPS or FedEx at our discretion!
Domestic Orders:
Domestic orders over $30 ship free.
YES - FREE!
If you spend less, you'll have one low flat-rate fee - but isn't free better??!
We gladly ship internationally to any country USPS ships to!
We only charge exact shipping costs by item weight and have no extra hidden fees!
HOWEVER, we DO NOT collect your government's VAT, TAXES or any CUSTOMS FEES you may be liable for in your country of origin!
We have NO CONTROL over these fees, and they are 100% the BUYER'S RESPONSIBILITY!
We declare the ACTUAL VALUE of your item for insurance purposes and WILL NOT fraudulently declare other amounts, so please don't ask us to!
Local Pickup:
Items for sale on our webstore are NOT available for same-day pickup!
If selecting Pickup as your delivery option, please do not come to the store to pickup until you receive an email stating your items are ready for you!
Packing Material:
Farpoint is PROUD to use sustainable, recycled and recyclable packing boxes and packing materials whenever possible. We believe in reusing what can be reused and reducing waste where we can!
* My package arrived damaged! What do I do?!
Again: if you make a purchase from us, it is assumed you have read, agree with and will abide by the following policy!
First thing's first - we're sorry your item was damaged in shipment! We pack and ship everything just as well as we'd hope to receive it as collectors ourselves, but delivery companies can sometimes be unkind!
Have no fear, we *will* make it right, as your shipment was insured! We know how disappointed you must be, but we do need a little help from you to make it happen:
1. You *must* notify us of damage by replying to your shipment confirmation email or contacting us within 2 WEEKS of the item's delivery. Failure to do so means we cannot open an insurance claim!
2. PLEASE KEEP THE BOX, PACKING MATERIAL & DAMAGED ITEM(S)!
Do not throw away, return, ship back, reuse or surrender anything until instructed to do so!
3. We will require you to email us photos of each side of the box, the inside of the box, and photos of the damaged item(s). These are required to facilitate your insurance claim and assure the best outcome! Please supply these photos ASAP so we can get your claim started quickly.
4. There is a chance USPS will ask you to bring the items to your local post office for inspection. Or, you may be required to return the item(s) to us. We will let you know via email what further steps if any you need to complete!
5. Please be patient!
Refunds, exchanges or store credit will only be processed for damaged shipments if you've complied with whatever steps have been required for the claim, after the claim has been decided! If an insurance claim is denied, we reserve the right to issue a refund in the form of a store credit or exchange instead of via the method of payment used at checkout.
Rest assured that YOUR HAPPINESS is our #1 priority! Any issues may be resolved with an exchange, refund or store credit, at our discretion!